Data Protection · Personal Information · Your Rights
This Privacy Policy explains how gk9 collects, uses, stores, and protects your personal data when you use the gk9 platform at gk9.one. We are committed to handling your information with care, transparency, and in accordance with applicable data protection principles.
Last updated: June 2026 · Applies to all gk9 members and visitors to gk9.one
Your Privacy Matters to gk9. gk9 does not sell, rent, or trade your personal data to third-party marketing organisations. Your information is used only to operate your gk9 account, provide services, comply with legal obligations, and protect the security of the platform. By registering with or using gk9, you acknowledge that you have read and understood this Privacy Policy.
1.1 This Privacy Policy ("Policy") describes the practices of gk9 ("gk9", "we", "us", "our") regarding the collection, use, storage, disclosure, and protection of personal data obtained from members and visitors of the gk9 online gaming platform accessible at gk9.one.
1.2 This Policy applies to all personal data collected through the gk9 website, mobile-optimised interface, customer support channels, and any other touchpoint associated with the gk9 service.
1.3 This Policy should be read in conjunction with the gk9 Terms & Conditions, which are available at gk9.one/terms-conditions. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail in respect of matters of contract, and this Policy shall prevail in respect of data handling.
1.4 By creating a gk9 account or continuing to use the gk9 platform, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
2.1 Registration Data. When you create a gk9 account, we collect the information you provide during the registration process, which may include: full legal name, date of birth, nationality, residential address, email address, and mobile phone number.
2.2 Identity Verification Data. As part of our Know Your Customer (KYC) obligations and to verify your age and identity, gk9 may collect copies of identity documents such as your national identity card (MyKad), passport, utility bills, or other government-issued documents. This data is processed only for verification purposes.
2.3 Financial Data. We collect data necessary to process deposits and withdrawals, including your payment method details (e.g., Touch n Go eWallet account identifier, bank account name and number, Boost account details). gk9 does not store full card numbers or banking credentials.
2.4 Transaction Data. We maintain records of all financial transactions on your gk9 account, including deposits, withdrawals, bonus claims, and game wagers, along with timestamps and associated amounts in MYR.
2.5 Gaming Activity Data. We collect data about your use of gk9 games and services, including game sessions played, bet sizes, win/loss outcomes, and session duration. This data is used to operate the service, detect fraud, and support responsible gaming monitoring.
2.6 Device and Technical Data. When you access gk9, our systems automatically collect certain technical information about your device and connection, including IP address, browser type and version, operating system, device identifiers, and pages visited. This data is used to maintain platform security and improve service performance.
2.7 Communications Data. If you contact gk9 customer support via live chat, email, or any other channel, we retain records of those communications for quality assurance, dispute resolution, and compliance purposes.
2.8 Responsible Gaming Data. Where you use gk9 responsible gaming tools — such as setting deposit limits, requesting a cooling-off period, or initiating self-exclusion — we record these preferences and requests and use them to enforce the restrictions you have chosen.
3.1 gk9 uses your personal data for the following purposes:
3.2 gk9 does not use your personal data for automated decision-making that produces legal effects, except where this is required by applicable law or where you have provided explicit consent.
4.1 gk9 processes your personal data on the following legal bases:
5.1 gk9 does not sell, rent, trade, or otherwise disclose your personal data to third parties for their own marketing or commercial purposes.
5.2 gk9 may share your personal data with the following categories of third parties, strictly for the purposes described in this Policy:
5.3 Any third party with whom gk9 shares personal data is required to handle that data in a manner consistent with this Policy and applicable data protection requirements.
6.1 gk9 retains your personal data for as long as your gk9 account is active and for such further period as is required by law or necessary to fulfil the purposes described in this Policy.
6.2 Following closure of your gk9 account, we are required to retain certain categories of data — including transaction records and identity verification documents — for a minimum period in order to comply with AML regulations and our legal obligations. The specific retention period for each data category is determined by the applicable regulatory requirement.
6.3 Data that is no longer required for any legitimate purpose and is not subject to a legal retention obligation will be securely deleted or anonymised.
7.1 gk9 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
7.2 While gk9 takes data security seriously, no system is completely immune to risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, gk9 will notify affected members in accordance with applicable legal requirements.
7.3 You are responsible for maintaining the confidentiality of your gk9 account credentials. Do not share your password with anyone. gk9 customer support will never ask for your full password.
8.1 The gk9 website uses cookies and similar tracking technologies to operate the platform, maintain session security, and analyse usage patterns. Cookies are small data files stored on your device by your browser.
8.2 gk9 uses the following categories of cookies:
8.3 You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to use the gk9 platform.
9.1 Subject to applicable law, you have the following rights in respect of your personal data held by gk9:
9.2 To exercise any of these rights, please contact the gk9 customer support team via the contact details provided on the gk9 platform. gk9 will respond to all valid requests within a reasonable period.
9.3 gk9 may be required to verify your identity before processing a data rights request to ensure that we do not disclose your personal data to an unauthorised person.
10.1 With your consent, gk9 may send you promotional communications about bonuses, new games, and platform updates via email or SMS. You may withdraw consent to marketing communications at any time by following the unsubscribe instructions in any communication you receive, or by contacting gk9 customer support.
10.2 If you have self-excluded from gk9, we will suppress all marketing communications to you during your self-exclusion period. We ask that you also unsubscribe from any existing communications as an additional measure.
10.3 Withdrawal of consent to marketing communications does not affect the delivery of service communications necessary for the operation of your gk9 account, such as deposit confirmations, withdrawal notifications, and security alerts.
11.1 The gk9 platform is strictly for adults aged 21 and above. gk9 does not knowingly collect personal data from any person under the age of 21. If gk9 becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately closed and all associated data will be deleted or anonymised as appropriate, subject to legal retention obligations.
11.2 If you believe that a minor has registered with gk9 or that gk9 holds personal data relating to a minor, please contact gk9 customer support immediately.
12.1 The gk9 platform may contain references to third-party services, including payment providers and game studios. This Policy does not apply to third-party websites or services. gk9 is not responsible for the privacy practices of any third party. We encourage you to review the privacy policies of any third-party service you interact with.
13.1 gk9 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform services. When material changes are made, gk9 will notify registered members via email or by posting a prominent notice on the gk9 platform prior to the changes taking effect.
13.2 The "Last updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the gk9 platform following notification of any changes constitutes your acceptance of the revised Policy.
14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way gk9 handles your personal data, please contact our customer support team. Contact details are displayed in the footer of this website. gk9's support team is available via live chat on the platform and by email.
14.2 gk9 takes all data protection queries seriously and will respond within a reasonable timeframe.
Summary: gk9 collects only the data needed to run your account and comply with legal requirements. We do not sell your data. We protect it with encryption and strict access controls. You have the right to access, correct, or request deletion of your data at any time. For questions, contact gk9 support via the details in the footer of this page.
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